Voodootec CEO, Doug Drummond, had the pleasure of interviewing Nexthink Sales Director Steve Little for his opinion on the newest version of the software.

  • What do you think are the most appealing and innovative features for the new version?

In the new version, End-user Analytics is truly made easy. Nexthink V6 raises End-user Analytics to the next level of usability and productivity to enable organizations be become proactive, pre-emptive, and predictive in managing IT operations, security, and projects.

The redesigned Portal V6 enables the creation of custom dashboards in minutes with the ability to present more sophisticated analytics.

The new User View in Finder presents all devices, information, activities, issues, changes and services related to an IT end-user, all in one place in one timeline.

The Collector for Windows Servers extends End-User Analytics to discover and understand end-to-end dependencies related to the end-user experience and service consumption while increasing overall security and compliance.

Nexthink Voodootec

  • How is Nexthink looking to expand the product over the next few years?

Nexthink is growing fast and continues to invest heavily in R&D. Our development team continues to work hard to simplify the solution and make sure that our customers use it even more. Additional developments include dashboard descriptions, Portal details in the past, more Smart Search suggestions and a faster Engine. Enterprise customers will benefit from improved security and more “out-of-the-box” answers.

  • What do you think are the current biggest threats to organisations from a security perspective?

The real risk organizations face is a combination of the increase of targeted Hacktivism and the lack of technologies in place to detect it. Sophisticated APT and targeted malware attacks show that employee endpoints are the weakest link in the IT security chain and pose significant risks as the area where enterprises are most vulnerable. Organizations need to take measures to protect the weakest link in their IT infrastructure – the endpoints and end-user devices, to ensure compliance enforcement of corporate security policies and standards.

Organizations have already been investing in security technologies, antivirus software, training and awareness for end-users. However, enterprises can strengthen security measures in place with a solution to provide real-time IT Operations Analytics (ITOA); in order to be able to detect changes compared to normal activity patterns and be immediately alerted to threats or incidents and non-compliant end-users. 

  • How do you feel Nexthink extends the end user perspective?

When it comes to end-user analytics, organizations have been traditionally focused on the front end: What can data tell IT professionals and C-level executives about how customers and employees interact with applications and services? These metrics deliver real value when it comes to projects like cloud adoption or the development of new in-house applications, however, this is just the tip of the iceberg; nine-tenths of perspective-changing data hide below the surface.

Having the end-user perspective is invaluable and only end-to-end IT analytics can reveal the whole story. The new Nexthink V6 Collector is designed to work seamlessly with any Windows server and desktop/laptop to fundamentally alter IT perspective. The end result is a more agile IT department able to act on hard facts instead of vague assumptions and measurably improve end-user service quality and delivery.

You work with some large corporate clients. What is the biggest success story for Nexthink so far?

One of Nexthink’s biggest success stories is how IT analytics is helping University College London Hospitals (UCLH) NHS Foundation Trust to improve security and IT services, as well as cut costs, through enabling a proactive approach to IT management.

Within the first year, Nexthink has helped the ICT department at UCLH become more proactive in its approach to the management of incidents, security and rationalisation of the estate. The insights derived from Nexthink have enabled a proactive rather than reactive approach to problems and performance management, including eliminating a significant number of security vulnerabilities. The team is therefore able to prioritise its mitigation tactics, often identifying and isolating vulnerabilities before the user is even aware of them.

In June, UCLH’s implementation of Nexthink’s IT Analytics won the best security project of the year award in the 2015 Computer Weekly European User Awards.